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Terms and Conditions for Your f baje Account

Using f baje means you agree to the terms set out here — they govern your account, your deposits through bKash, Nagad, or Rocket, and how you access the lobby.

Account holders onlybKash, Nagad, Rocket paymentsRegion-dependent accessOne account per personSubject to applicable local law
f baje Terms and Conditions for Your f baje Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Data Under These Terms

These terms also set out how we handle your account data, how long we keep it, and what you can ask us to do with it. Here is what that looks like in practice.

Data Retention

We keep account and transaction records for as long as required by applicable rules. You can ask us what data we hold on your account by writing to our support team directly.

Wallet Verification

Your bKash, Nagad, or Rocket number is verified at withdrawal. If the number on your account changes, update it through account settings before requesting a payout — mismatches delay processing.

Account Security

Your account is protected by a one-time password sent to your registered mobile number each time you log in from a new device or browser session.

Requesting Changes

To update personal details or request a data review, contact support with your account ID and registered wallet number ready. We'll confirm the change once identity is verified.

TERMS SUPPORT CHANNELS

Get Help With These Terms

If any part of these terms is unclear, or you need to raise an issue about your account or a transaction, reach out through one of the channels below. Our team handles account queries, payment disputes, and term clarifications directly.

Live Chat Open the chat window from your account dashboard for real-time help with terms questions, account issues, or payment disputes during support hours.
Email Support Send a detailed message to our support address for anything that needs a written record — term clarifications, account reviews, or formal complaints about a decision.
Help Centre The Help Centre has written explanations of key term sections, wallet verification steps, and answers to common questions about account rules and eligibility.

Common Questions About These Terms

Real questions about what these terms mean for your account and how to act on them.

No. Deposits must come from a wallet registered in your own name. Third-party wallet transfers are not accepted and will be returned where possible under our payment terms.

We may suspend or permanently close your account. Any balance held may be reviewed before release, depending on the nature of the breach and applicable local rules.

We notify account holders of material changes via the contact details on file. Continuing to use your account after the notice period means you accept the updated terms.

No. One account per person is the rule. Duplicate accounts are a breach of these terms and may result in both accounts being closed and balances reviewed.

Reach out to our support team through live chat or email with your account ID. We review disputes and respond with a written explanation of the decision and your options.

Yes. Availability depends on your local law and the eligible regions where our services operate. It is your responsibility to check whether access is permitted in your location.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.